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Live Training Notifications

on Dec 7, 2017
Latest reply on Jan 29, 2018 by Stefanie Sanders

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Hi all!

I was wondering if anyone was having the same issue with Live Training Notifications that I'm having.

We have several Live Training session in Bridge. From what I can tell, Bridge sends a reminder about the upcoming session to the author of the Live Training as well as the participants. I've seen those notifications come in about a week before the actual training and also the days of.

The problem that I'm seeing is that "the day of" notification comes in about 5 to 30 minutes after the session has started. (see image)

Several other employees have brought this to my attention.

Shouldn't the notification come in 15, 30 or 60 mins before the session starts?

Anyone else seeing this? If so, could this be looked at so the notifications comes in before the session starts?

Thank you!

-Daniel

Stefanie Sanders

Jan 29, 2018 7:14 AM

Correct Answer

Daniel, since you initially posted this question, the behavior of "day of" Live Training Notifications has been changed. Those notifications are now triggered to be sent out on the half hour mark that immediately precedes the start time range. As an example, if a live training is scheduled to start any time between 10:00 am and 10:59 am, it will trigger a notification to be sent out at 9:30 am—the half hour preceding the range. Depending on how many emails are queued up simultaneously, the notification might actually be sent a few minutes after 9:30 am, but should still go out well before the scheduled start time.

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Dori Bullerman Dec 14, 2017 8:49 AM

No one has mentioned this to me directly, but when I view the notifications log for our users, these seem to be sent right as class is beginning. It seems pointless to get a notification as class starts, when they should already be there. Before Bridge, we would send emails to each user the day before class. Having a way to customize when notifications are sent and what types would be very helpful!! As the instructor I get notifications too, but I'd prefer not to since I know when class starts.

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Lena Smith

Dec 28, 2017 1:14 PM

What would really be helpful is if there was an "add this to your calendar" feature that downloaded an outlook or other calendar entry.

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Dori Bullerman @ Lena Smith on Jan 2, 2018 7:22 AM

There is, but it's not very obvious. It shows up like an attachment to the email and is labeled Event. If you click it, you can add the training to Outlook.

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Dori Bullerman Dec 14, 2017 8:49 AM
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No one has mentioned this to me directly, but when I view the notifications log for our users, these seem to be sent right as class is beginning. It seems pointless to get a notification as class starts, when they should already be there. Before Bridge, we would send emails to each user the day before class. Having a way to customize when notifications are sent and what types would be very helpful!! As the instructor I get notifications too, but I'd prefer not to since I know when class starts.
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Lena Smith Dec 28, 2017 1:14 PM
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What would really be helpful is if there was an "add this to your calendar" feature that downloaded an outlook or other calendar entry.
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- Dori Bullerman @ Lena Smith on Jan 2, 2018 7:22 AM
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  There is, but it's not very obvious. It shows up like an attachment to the email and is labeled Event. If you click it, you can add the training to Outlook.
  2 people found this helpful
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Stefanie Sanders Jan 29, 2018 7:14 AM
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Daniel, since you initially posted this question, the behavior of "day of" Live Training Notifications has been changed. Those notifications are now triggered to be sent out on the half hour mark that immediately precedes the start time range. As an example, if a live training is scheduled to start any time between 10:00 am and 10:59 am, it will trigger a notification to be sent out at 9:30 am—the half hour preceding the range. Depending on how many emails are queued up simultaneously, the notification might actually be sent a few minutes after 9:30 am, but should still go out well before the scheduled start time.
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